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Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Subject: Retail

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Q:

During the period of which Governor General / Viceroy was the Indian Civil Service introduced?

A) Dalhousie B) Curzon
C) Bentick D) Cornwallis
 
Answer & Explanation Answer: D) Cornwallis

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Filed Under: Indian History
Exam Prep: Bank Exams

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Q:

Who among the following is the first Indian female gymnast ever to compete in the Olympics?

A) Bindu Bhosle B) Dipa Kannakar
C) Jyoti More D) Aruna Reddv
 
Answer & Explanation Answer: B) Dipa Kannakar

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Filed Under: Sports
Exam Prep: AIEEE , Bank Exams , CAT

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Q:

Select the word with the correct spelling.

A) bulfrog B) assemble
C) paraket D) colandeer
 
Answer & Explanation Answer: B) assemble

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

 

Can't judge a book by its cover

 

A) If you love something dearly then you have to protect it B) You shouldn't prejudge the value of something, by its outward appearance alone
C) To make a false opinion without even seeing that person is prejudice D) A bad book needs a good cover to make it saleable
 
Answer & Explanation Answer: B) You shouldn't prejudge the value of something, by its outward appearance alone

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Filed Under: English
Exam Prep: Bank Exams , GRE , TOEFL

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Q:

In the following question, out of the given four alternatives, select the one which best expresses the meaning of the given word.

 

Copious

 

A) Counterfeit B) Plentiful
C) Commendable D) Deficient
 
Answer & Explanation Answer: B) Plentiful

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Filed Under: English
Exam Prep: Bank Exams

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Q:

The second most senior office in the country is of _____ .

A) Office of the President of India B) Office of the Prime Minister of India
C) Office of the Vice President of India D) Office of the Chief Justice of India
 
Answer & Explanation Answer: C) Office of the Vice President of India

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Filed Under: Indian Politics
Exam Prep: Bank Exams

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Q:

In the following question, a sentence has been given in Active/Passive voice. Out of four alternatives suggested, select the one which best expresses the same sentence in Passive/Active voice.
I saw him leaving the movie theatre.

A) He was seen leaving the movie theatre by me. B) Leaving the movie theatre he was seen by me.
C) He was seen to be leaving the movie theatre. D) He had been seen leaving the movie theatre.
 
Answer & Explanation Answer: A) He was seen leaving the movie theatre by me.

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Filed Under: English
Exam Prep: Bank Exams

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