Questions

Egregious means outstandingly bad or shocking and Atrocious means cruel or wicked and both words are nearly equal in meaning.

Raziya al-Din, popularly known as Razia Sultana, was the first woman ruler of India. She is a ruler of the Delhi Sultanate in the northern part of the Indian subcontinent. She is notable for being the first female Muslim ruler of South Asia.

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.