Project authorization should not be exclusively based upon the impact of an executive's bonus (many people would agree that it should not ever be based upon an executive's bonus). Answer A, B, and D are common events that predicate the need for project authorization and can evolve into large scope projects.

The other answers could be accurate in specific situations, but their role alone does not meet the keyb criterion of being "external" to the project team. Answers A, B, and D are incorrect because these individuals are not external to the project.

Corrective actions are part of the process after establishing objectives and checking on the objectives. The next step is to take corrective actions. Answers A, C, D are true statements and therfore are incorrect for this question.

Answer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.

Change control management is utilized from the begining to the end of the project in order to keep it focused with an emphasis on the time and budget. Answer A is incorrect because change control management is not seperate from the other phases. Answer B is incorrect because the control plan must be throughout the other phases of a project. Its usage is not optional, and consistent utilization is imperative to managing scope creep and other scope expansions. Answer C is incorrect because the project sponsors is generally not responsible for the change control documentation, although it should be involved in the buy-in and approval process.

Answer A is incorrect because project managers are not effectively utilized if they are always scheduling and coordinating resources for daily operations. Answer B is incorrect because project managers are not the best resource for providing estimates on daily operations and time allocations;people doing the actual work are the best resources. Answer D is incorrect because you do not specify different phases of ongoing operations.

Answer A is incorrect because it pertains to the processes. Answer C is incorrect because these are the five phases of a project. Answer D is incorrect because there are 39 processes, not knowledge areas.