This question provides information on several important aspects of a compliance program. First, it may highlight risks that the compliance officer was unaware of or didn’t fully appreciate (risk assessment). Second, it assesses how well employees are able to apply corporate policies in the context of their role (policy comprehension/retention and training effectiveness). Third, it reiterates and reinforces the employee’s understanding of risks and policies specific to them (training). Interviewees frequently struggle with this question initially and the interviewer may need to provide an obvious example of such a challenge to help the interviewee get started (i.e. gift policy, etc).

Sample Response :

When I was a resident assistant at my college, a student I did not know asked me if he could use my phone to call another room. Although I did not know the student, I allowed him into my room. He used the phone and in the course of his conversation, he stated that he had just come from a fraternity party and was high from taking some drugs. Well after his conversation, I had to enforce the student conduct code by writing him up. He became very hostile towards me and would not give me any identification or information. I stood in the doorway to prevent him from leaving. I noted the serial numbers on his keys, so when the situation got to the point where I felt unsafe, I allowed the him to leave. I still preformed my job without jeopardizing my or his physical welfare. 

Personality plays a role in behavioral interviews. Employers want to see that you are well balanced person that knows how to handle themselves. These types of questions are designed to see how you handled situations that can be very personally stressful. Try to share examples that reflect positively on all parties involved. “Once I was blamed for not double checking marketing data, which drastically impacted one of our campaigns. Though I was not the staff member in charge of the data collection and analysis, I knew it would be unproductive to try to pass blame, so I simply asked what steps I could take to help resolve the problem. Afterward I spoke with the staff member in charge of checking data and let them know of the error so that both of us could ensure it would not be repeated.”

The purpose of this question is to check your adaptability and flexibility. Did you feel victimized?

Answer this question by mentioning the change that was made but the main focus should be on how you adjusted in that situation and the results you achieved afterwards.

For example you can say something like, “Being an early joiner in the marketing team, I opened a lot of new customer accounts. Over the time the team grew and we had more people in the team opening more accounts. At one point of time, we had to re-distribute the accounts area wise so that a particular territory can be allotted to each one of us. This re-distribution meant loss of my high performing accounts and a requirement to develop new accounts in the assigned territory. Initially, it looked difficult but I could understand the need for this re-distribution and saw more opportunities for the company and myself. I introduced my colleagues to the old accounts I held and started strategizing for better ways to tap the new territory. Within 6 months, I could develop 50 new accounts with the help of new strategy. Usually we would achieve this result in 9 months to a year.”

“What was the toughest decision you ever had to make?” that means they want to gauge your ability of decision even if there is really hard to choose between any two.

They want to hear on what circumstances what will be your priorities and values you take while taking a decision which can effect a lot and most important to it.

Your decision skills are shown to interviewer that you answer will reflect. You must be accurate in your answer and try to explain the conditions and evidences upon which you taken such decision. Also you can tell how those decisions are beneficial for you in further life.

Best Answer for “What was the toughest decision you ever had to make?”

There are 2 toughest decisions that I ever made in my life.

The first one is about to choose my career. I want to be an engineer but my parents planned for me something else because of financial problems. At that time this decision was toughest for me to choose parents planned career path or my own. But I go against to my parents path and tried my best to get the scholarship from college, which I also did giving my best performance.

Second decision that I have taken is to choose between job and higher studies. In this I have chosen to do job only. I have to learn more within the job and get an experience in my field. I also want to emphasize my skills and gain more knowledge in reputed company.

Sample Answers :

(i) More Often 90%

(ii) 75% i stay when possible. sometimes there are other things that have to be done or plans that have already been made.

Sample Answers :

(i) Upset but did not show it, that is the nature of the job, this things happen, the patients care takes priority.

(ii) I have not experienced this necessarily, but I have had my nurse mentor cancel on me because of a family emergency. In this situation I still attended my clinical and worked with a different nurse mentor. I quickly adapt to situations, which is an important quality in a nurse. In this situation I would stay until a substitute is able to come in. I would do this to ensure patient safety and maintain positive staff morale. It is important to recognize that getting sick is inevitable, and I will most likely be in the same situation one day and will need staff to pick up my shift.

Do you regularly read professional journals? Are you a member of a professional organization?  If so, detail all of your efforts and explain how you feel the efforts will improve your skills and allow you to contribute more fully to your profession.