Answer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.

Change control management is utilized from the begining to the end of the project in order to keep it focused with an emphasis on the time and budget. Answer A is incorrect because change control management is not seperate from the other phases. Answer B is incorrect because the control plan must be throughout the other phases of a project. Its usage is not optional, and consistent utilization is imperative to managing scope creep and other scope expansions. Answer C is incorrect because the project sponsors is generally not responsible for the change control documentation, although it should be involved in the buy-in and approval process.

Answer A is incorrect because project managers are not effectively utilized if they are always scheduling and coordinating resources for daily operations. Answer B is incorrect because project managers are not the best resource for providing estimates on daily operations and time allocations;people doing the actual work are the best resources. Answer D is incorrect because you do not specify different phases of ongoing operations.

Answer A is incorrect because Meridith and Mann did not develop an autocratic management theory.Answer B is incorrect because Deming's theories did not involve any of the X and Y theories that were developed by McGregor. Answer C is incorrect because Earned value is not related to X or Y management theories.

Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.

Answer A is incorrect because there is a definite difference between the two terms. Answer B is incorrect because just the opposite is true. Answer D is incorrect because a program is a group of projects, which are temporary endeavors.

Scope, quality, and cost are the triple constraints. Quality is a function of these three areas and can impact them; however it is not considered one of the components of the triple constraint. Therefore, Answer A, B, and C are incorect.