The four stages of the Deming Cycle are?
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When analyzing an outcome for creation of value for customers, what attributes of the service should be considered?
The Information Security Policy should be available to which groups of people?
Of which ITIL process are Reliability, Serviceability and Maintainability components?
What is the meaning of the term Serviceability?
Which of the following is NOT an objective of service transition ?
Which entity owns ITIL now?
ITIL (Information Technology Infrastructure Library) is owned by Axelos since, 2013.
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What is the difference between a process and a project?