Questions

Customer Satisfaction means, dealing with the customer in a proper or positive way. Every individual mindset is  different so their cause and satisfactory leave also changed. So the main challenge of a worker of a call center is to make them understand that they are also concerned about their trouble.

Scope Planning - Creating a project scope management plan that documents how the project scope will be defined,verified, controlled, and how the work breakdown structure (WBS) will be created and defined.

Scope Definition - Developing a detailed project scope statement as the basis for future project decisions.

Create WBS - Subdividing the major project deliverables and project work into smaller, more manageable components

Scope Verification - Formalizing acceptance of the completed project deliverables.

Scope Control - Controlling changes to the project scope.

Among the given options, Tata Steel company received the award as one of the 2019 World’s Most Ethical Companies.