Questions

The primary goals of Six Sigma are to improve profits by eliminating variability, defects and waste that undermine customer loyalty i.e, increasing the customer satisfaction.

What is Six Sigma ?

Six Sigma is a systematic methodology that provides businesses with the tools to improve the capability of their business processes. This increase in performance and decrease in process variation leads to defect reduction and vast improvement in profits, employee morale and quality of product.

Key Elements of Six Sigma :

1. Strategy
2. Tactics
3. Culture.

There are mainly four reasons for a company to outsource its call center:

a) Cost saving 

b) Focus on core activities 

c) Access to special enterprise which has expertise in the domain. 

d) Other resource related reasons like relieving resource constraints, reducing staff. 

Economic costs add the opportunity costs of a firm using its own resources while accounting costs do not.