PMP Certification Questions

Q:

The organizational form in which the project manager has informal authority over team members and little or no input to team member’s performance appraisal is called

A) weak matrix. B) functional.
C) strong matrix. D) composite.
 
Answer & Explanation Answer: A) weak matrix.

Explanation:

“Weak matrices maintain many of the characteristics of a functional organization, and the project manager role is more that of a coordinator or expediter than that of a true project manager.”

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Q:

An important tool for project scope management is

A) Fast tracking B) Work breakdown structure
C) Crashing D) A Gantt Chart
 
Answer & Explanation Answer: B) Work breakdown structure

Explanation:

Work breakdown structure is an important tool for project scope management.

 

Project Scope Management refers to the set of processes that ensure a project’s scope is accurately defined and mapped. Scope Management techniques enable project managers and supervisors to allocate just the right amount of work necessary to successfully complete a project—concerned primarily with controlling what is and what is not part of the project’s scope.

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Q:

A project charter is one of the key deliverables to come from the initiation process. The project charter should by issued by 

A) one or more functional managers B) The head of the performing organization
C) A manager external to the project D) The CFO
 
Answer & Explanation Answer: C) A manager external to the project

Explanation:

The other answers could be accurate in specific situations, but their role alone does not meet the keyb criterion of being "external" to the project team. Answers A, B, and D are incorrect because these individuals are not external to the project.

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Q:

The software development life cycle begins with a proof of concept and progress into the build, test, and acceptance phases as the project develops. Some times, differences between stakeholders can develop into conflict, which impacts the customer. As a trained, professional project manager, how do you handle this situation and resolve the customer's concerns?

A) Let the customer vent and take notes B) Schedule a meeting
C) Develope a change request for the customer D) Resolve the matter in favour of the customer
 
Answer & Explanation Answer: D) Resolve the matter in favour of the customer

Explanation:
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Q:

Sometimes project managers forget all of the expenses that they can incur on a project, such as capital resources and assets. This can have an impact upon their budgets and the economic return on the project. A cost that has been incurred and cannot be reversed is known as a 

A) Fixed Cost B) Direct Cost
C) Variable Cost D) Sunk Cost
 
Answer & Explanation Answer: D) Sunk Cost

Explanation:

Answer D is correct because a sunk cost is a project expense that will eventualy need to be paid. Answer A is incorrect because a fixed cost remains constant, regardless of any change in a company's activity. Answer B is incorrect because direct cost can be directly linked to producing specific goods or services. Answer C is incorrect because a variable cost changes in proportion to a change in the company's activity or business.

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Q:

Activities done repeatedly over time will become more efficient, increase in quality and will be found to be less demanding by the performing people. This is known as the

A) Learning Curve Theory. B) Continuous Improvement Theory.
C) Six-sigma Theory. D) Homeostasis Theory.
 
Answer & Explanation Answer: A) Learning Curve Theory.

Explanation:

Answers B and C belong to quality management, and answer D was formulated by Elizabeth Duffy and suggested that we all try to adjust our lives so that we have a dynamic balance (homeostasis) between challenge and relaxation. Kerstner, Chapter 18

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Q:

You have started your own company based upon PMI methodologies and have been contracted by the government to develope a new interface for one of its computer applications. You develope a solution and win the bid for the contract but encounter problems at the end of the project when the customer says that you did not fullfill their needs. You are throughly shocked. What is your conclusion of the situation?

A) There are always more customers available B) If the customer is not satisfied, the project is not successful
C) Change control management was not effective D) The customer did not communicate very well
 
Answer & Explanation Answer: B) If the customer is not satisfied, the project is not successful

Explanation:

Answer A is incorrect because without satisfied customers, we do not have potential for new projects. Answer C is incorrect because the change control management process would have likely resolved this problem. Answer D is incorrect because it is the project manager's responsibility to seek communication with the customer to set realistic expectations.

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Q:

Communication requirements are defined by

A) the adaptation of the theory of sender-receiver models to the dominant listening and learning style of each stakeholder. B) the logistics of how many individuals will be involved with the project and at which locations.
C) the technologies or methods available to transfer information back and forth among project stakeholders. D) combining the type and format of information required with an analysis of the value of that information.
 
Answer & Explanation Answer: D) combining the type and format of information required with an analysis of the value of that information.

Explanation:

“ Communication requirements are defined by combining the type and format of information needed with an analysis of the value of that information.”

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