Q:
         
         
            
               What is cross - selling and up - selling?
            
                      
         
             Answer
                        An up - selling is getting the customer to spend more money, buy a more expensive model of the same type of product, or add features or warranties that relate to the product viewed or purchased. 
A cross - sell is to get the customer to spend more money by adding more products from other categories than the product being viewed or purchased. 
          
         
         
         
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