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Q:

The software development life cycle begins with a proof of concept and progress into the build, test, and acceptance phases as the project develops. Some times, differences between stakeholders can develop into conflict, which impacts the customer. As a trained, professional project manager, how do you handle this situation and resolve the customer's concerns?

A) Let the customer vent and take notes B) Schedule a meeting
C) Develope a change request for the customer D) Resolve the matter in favour of the customer
 
Answer & Explanation Answer: D) Resolve the matter in favour of the customer

Explanation:
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Q:

The project life cycle can be broken into five phases that tend to overlap with each other frm one phase to another;however ,the control phase does not overlap with a specific phase. why?

A) Change control management is seperate from the other phases B) Change control management has a plan that can be usede throughout the initiation, planning, execution, and closeout of the project
C) Because the project sponsor is responsible for change control management , the project manager is not involved with that phase of the project D) Change control extends throughout the entire project from initiation to closeout
 
Answer & Explanation Answer: D) Change control extends throughout the entire project from initiation to closeout

Explanation:

Change control management is utilized from the begining to the end of the project in order to keep it focused with an emphasis on the time and budget. Answer A is incorrect because change control management is not seperate from the other phases. Answer B is incorrect because the control plan must be throughout the other phases of a project. Its usage is not optional, and consistent utilization is imperative to managing scope creep and other scope expansions. Answer C is incorrect because the project sponsors is generally not responsible for the change control documentation, although it should be involved in the buy-in and approval process.

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Q:

Management by projects views aspects of ongoing operations as projects in order to apply Project Management techniques to them. This can be used to describe an oranizational approach to the management of ongoing operations. Why would a company want to utilize this methodology on nonprojects?

A) To keep project managers employed B) To provide better estimates about durations
C) To allow the utilization of PM tools, such as earned value, to calculate ROI D) To specify the different phases within the operations
 
Answer & Explanation Answer: C) To allow the utilization of PM tools, such as earned value, to calculate ROI

Explanation:

Answer A is incorrect because project managers are not effectively utilized if they are always scheduling and coordinating resources for daily operations. Answer B is incorrect because project managers are not the best resource for providing estimates on daily operations and time allocations;people doing the actual work are the best resources. Answer D is incorrect because you do not specify different phases of ongoing operations.

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Q:

A company that you previously worked for is seeking new employees and you are trying to exolain the culture to a potential candidate. The company has strict policies, supervisory control, and rules. Team members are not encouraged to be individualistic nor offer feedback to upper management. Many times, the team feels its input is not valuable or implemented. This explanation describes a company that utilizes what employee management theory?

A) Meridith and Mann's Autocratic Management Theory B) Deming's Zero Defects Theory
C) Kerzner's Earned value Theory D) DMcGregor's X Theory
 
Answer & Explanation Answer: D) DMcGregor's X Theory

Explanation:

Answer A is incorrect because Meridith and Mann did not develop an autocratic management theory.Answer B is incorrect because Deming's theories did not involve any of the X and Y theories that were developed by McGregor. Answer C is incorrect because Earned value is not related to X or Y management theories.

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Q:

You have recently been promoted to a project manager for a clinical testing facility. The team is developing a new product that will cut down on testing interval requirements for a new seizure management medication. After you become involved with the project, you decide to add more research reports, which the customer did not request. This is an example of 

A) Good customer service scope B) Scope creep
C) Due diligence D) Gold Plating
 
Answer & Explanation Answer: D) Gold Plating

Explanation:

Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.

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Q:

Whenever people are looking for a job, they frequently see "program manager wanted" and "project manager wanted" when reading the job listings in their local newspaper. Which of the following statements best describes the relationship between projects and programs?

A) There are no differences between the two;they are just different terms for the same thing B) A project is composed of one or more related programs.
C) A program is composed of one or more related projects. D) A project is a temporary endeavor, where as a program is permanent
 
Answer & Explanation Answer: C) A program is composed of one or more related projects.

Explanation:

Answer A is incorrect because there is a definite difference between the two terms. Answer B is incorrect because just the opposite is true. Answer D is incorrect because a program is a group of projects, which are temporary endeavors.

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Q:

Ambiguous jurisdiction is more common in a functional or weak matrix organization than a strong matrix or projectized organization. Why?

A) Projectized organizations tend to be large in size B) Conflict between a functional manager and a project manager is more common in a functional or weak matrix
C) Legal issues are more frequent in a functional or weak matrix organization D) Projectized and strong matrix organizations are the best companies for a project manager to work for due to less ambiguity in scope development.
 
Answer & Explanation Answer: B) Conflict between a functional manager and a project manager is more common in a functional or weak matrix

Explanation:

Answer A is incorect because it is not a correct statement and has nothing to do with ambiguous jurisdiction. Answer C is incorrect because ambiguous jurisdiction is not related to legal issues at a company. Answer D is incorrect because the statement is incorrect and is not related to ambiguous jurisdiction.

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Q:

The difference between the core process and facilitating processes is 

A) Core process take more time and resources B) Core processes are performed in the same sequence and facilitating processes are intermittent
C) Facilitating processes often require micromanagement in order to be completed on time D) Core Processes are not performed in the same sequence and facilitating processes are
 
Answer & Explanation Answer: B) Core processes are performed in the same sequence and facilitating processes are intermittent

Explanation:

Answer A is incorrect because the core processes do not necessarily take more time and resources than facilitating processes. Answer C is incorrect because core processes are not usually tied with micromanagement of tasks. Answer D is incorrect because core processes are performed in the same sequence on most projects.

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