ITIL Certification Question & Answers
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours?
|A) Availability Management||B) Change Management|
|C) Configuration Management||D) Service Level Management|
Subject: ITIL Certification
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