ITIL Certification Question & Answers
Which of the following is the most appropriate approach to carrying out Service Operations?
|A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure||B) Service Operations should maintain a balance between an internal IT view and an external business view|
|C) IT Operations does not take an internal or external view as they execute processes defined by Service Design||D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services|
Subject: ITIL Certification
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