Questions

An agreement between an IT service provider and another part of the same organization. An OLA supports the IT service provider's delivery of services to customers. The OLA defines the goods or services to be provided and the responsibilities of both parties.

* For an example there be an OLA - between the IT service provider and a acquiring department to obtain hardware in discussed times - between the Service Desk and a support group to provide Incident resolution in accepted times.

The intention of the interviewer by asking this question is to discover the pain points for the candidate.

Here this can be explained with an example like this :

The administrative assistant might seem like someone whose job is simply keeping everything filed and organized and scheduled. But they actually are the building block of the entire office, making everyone's lives function more smoothly and with good access to information when they need it.

Sometimes I have so many things crossing my desk at a given time that I can get a bit overwhelmed. When this happens I take a deep breath and focus on prioritizing the work. Then I get a clear head again and can dive back in.

Hamburg, Germany, is located on the river Elbe at the point where it meets the Bille and Alster rivers. The canals, rivers and streams within the city are crossed by a total of 2,302 bridges-more than the cities of Vanice and Amsterdam combined.