Certification Questions

Q:

Which of the following is Not a Function?

A) Incident Management B) Technical Management
C) Service Desk D) Application Management
 
Answer & Explanation Answer: A) Incident Management

Explanation:
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Q:

Which of the following BEST describes a Service Desk?

A) A dedicated number of staff handling Incidents and service requests B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests D) A dedicated number of staff answering questions from users
 
Answer & Explanation Answer: A) A dedicated number of staff handling Incidents and service requests

Explanation:

A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

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Q:

Governance is concerned with

A) Ensuring that defined strategy is actually followed B) Reducing the total cost of providing services
C) Ensuring that agreed Service Level Requirements are met D) Measuring and improving the efficiency and effectiveness of processes
 
Answer & Explanation Answer: A) Ensuring that defined strategy is actually followed

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Filed Under: ITIL Certification
Exam Prep: Bank Exams

0 15534
Q:

What is the subnet for host ID 10.16.3.65/23?

Answer

A/23 is 255.255.254.0. The third octet is a block size of 2.0, 2, 4. The subnet is in the 16.2.0 subnet; the broadcast address is 16.3.255

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Q:

What is the purpose of flow control?

A) To ensure that data is retransmitted if an acknowledgment is not received B) To reassemble segments in the correct order at the destination device
C) To provide a means for the receiver to govern the amount of data sent by the sender D) To regulate the size of each segment
 
Answer & Explanation Answer: C) To provide a means for the receiver to govern the amount of data sent by the sender

Explanation:

Flow control allows the receiving device to control  the transmitter so the receiving device's buffer does not overflow.

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Filed Under: CCNA - CISCO Certification

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Q:

What is the main reason for establishing a baseline?

A) For knowing the cost of services provided B) For roles and responsibility to be clear
C) To standardize operation D) For later comparison
 
Answer & Explanation Answer: D) For later comparison

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Q:

What command will permit SMTP mail to only host 1.1.1.1?

A) access-list 10 permit smtp host 1.1.1.1 B) access-list 110 permit ip smtp host 1.1.1.1
C) access-list 10 permit tcp any host 1.1.1.1 eq smtp D) access-list 110 permit tcp any host 1.1.1.1 eq smtp
 
Answer & Explanation Answer: D) access-list 110 permit tcp any host 1.1.1.1 eq smtp

Explanation:

when trying to find the best answer to an access - list question, always check the access - list bnumber and then the protocol. When filtering to an upper - layer protocol, you must use an extended list, numbers 100 - 199 and 2000 - 2699. Also, when you filter to the port of an upper - layer protocol, you must use either tcp or udp in the ACL protocol field. If it says ip in the protocol field, you cannot filoter on the port number of an upper - layer protocol. SMTP uses TCP

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Filed Under: CCNA - CISCO Certification

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Q:

The BEST definition of an event is?

A) An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted B) An occurrence that is significant for the management of the IT infrastructure or delivery of services
C) A known system defect that generates multiple incident reports D) A planned meeting of customers and IT staff to announce a new service or improvement program
 
Answer & Explanation Answer: B) An occurrence that is significant for the management of the IT infrastructure or delivery of services

Explanation:
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