Certification Questions

Q:

Which functions are included in IT Operations Management?

A) IT Operations Control and Facilities Management B) Network Management and Application Management
C) Facilities Management and Release Management D) Technical Management and Change Management
 
Answer & Explanation Answer: A) IT Operations Control and Facilities Management

Explanation:

IT Operations Control and Facilities Management are included in IT Operations Management. Those operations include ::

1. Technical Management
2. IT Operations Control
3. Application Management
4. Facilities Management
5. Standard Operating Procedures (SOP)
6. IT Operations Management
7. Service Desk
8. Operations Log

and more.

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15 14011
Q:

What is the main reason for establishing a baseline?

A) For knowing the cost of services provided B) For roles and responsibility to be clear
C) To standardize operation D) For later comparison
 
Answer & Explanation Answer: D) For later comparison

Explanation:
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Filed Under: ITIL Certification

4 13419
Q:

Which of the following BEST describes a Service Desk?

A) A dedicated number of staff handling Incidents and service requests B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests D) A dedicated number of staff answering questions from users
 
Answer & Explanation Answer: A) A dedicated number of staff handling Incidents and service requests

Explanation:

A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

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11 13402
Q:

What command will permit SMTP mail to only host 1.1.1.1?

A) access-list 10 permit smtp host 1.1.1.1 B) access-list 110 permit ip smtp host 1.1.1.1
C) access-list 10 permit tcp any host 1.1.1.1 eq smtp D) access-list 110 permit tcp any host 1.1.1.1 eq smtp
 
Answer & Explanation Answer: D) access-list 110 permit tcp any host 1.1.1.1 eq smtp

Explanation:

when trying to find the best answer to an access - list question, always check the access - list bnumber and then the protocol. When filtering to an upper - layer protocol, you must use an extended list, numbers 100 - 199 and 2000 - 2699. Also, when you filter to the port of an upper - layer protocol, you must use either tcp or udp in the ACL protocol field. If it says ip in the protocol field, you cannot filoter on the port number of an upper - layer protocol. SMTP uses TCP

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Filed Under: CCNA - CISCO Certification

5 12602
Q:

Governance is concerned with

A) Ensuring that defined strategy is actually followed B) Reducing the total cost of providing services
C) Ensuring that agreed Service Level Requirements are met D) Measuring and improving the efficiency and effectiveness of processes
 
Answer & Explanation Answer: A) Ensuring that defined strategy is actually followed

Explanation:
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Filed Under: ITIL Certification
Exam Prep: Bank Exams

0 12273
Q:

The BEST definition of an event is?

A) An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted B) An occurrence that is significant for the management of the IT infrastructure or delivery of services
C) A known system defect that generates multiple incident reports D) A planned meeting of customers and IT staff to announce a new service or improvement program
 
Answer & Explanation Answer: B) An occurrence that is significant for the management of the IT infrastructure or delivery of services

Explanation:
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Filed Under: ITIL Certification

5 12248
Q:

What must happen if a DHCP IP conflict occurs?

A) Proxy ARP will fix the issue B) The client uses a gratuitous ARP to fix the issue
C) The administrator must fix the conflict by hand at the DHCP server D) The DHCP server will reassign new IP addresses to both computers
 
Answer & Explanation Answer: C) The administrator must fix the conflict by hand at the DHCP server

Explanation:

If a DHCP Conflict is detected, either by the server sending a ping and getting response or by a host using a gratuitous ARP (arp'ing for its own IP address and seeing if a host responds), then the server will hold that address and not use it again until it is fixed by an administrator.

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Filed Under: CCNA - CISCO Certification

9 12156
Q:

The ITIL V3 core is best described as?

A) An Operations Lifecycle B) A Service Lifecycle
C) An IT Management Lifecycle D) An Infrastructure Lifecycle
 
Answer & Explanation Answer: B) A Service Lifecycle

Explanation:
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Filed Under: ITIL Certification

4 11973