Certification Questions

Q:

An accepted deadline for a project approaches. However, the project manager realizes only 75% percent of the work has been completed. The project manager then issues a change request. What should the change request authorize?

A) Additional resources using the contingency fund B) Escalation approval to use contingency funding
C) Team overtime to meet schedule D) Corrective action based on causes
 
Answer & Explanation Answer: D) Corrective action based on causes

Explanation:
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Filed Under: PMP Certification

3 7757
Q:

Which of the following BEST describes a Service Desk?

A) A dedicated number of staff handling Incidents and service requests B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests D) A dedicated number of staff answering questions from users
 
Answer & Explanation Answer: A) A dedicated number of staff handling Incidents and service requests

Explanation:

A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

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Q:

Why should monitoring and measuring be used when trying to improve services?

A) To validate, direct, justify and intervene B) To validate, measure, monitor and change
C) To validate, plan, act and improve D) To validate, assign resources, purchase technology and train people
 
Answer & Explanation Answer: A) To validate, direct, justify and intervene

Explanation:
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Filed Under: ITIL Certification

2 7372
Q:

You want to implement a mechanism that automates the IP configuration, including IP address, subnet mask, default gateway, and DNS information. Which protocol will you use to accomplish this?

A) SMTP B) SNMP
C) DHCP D) ARP
 
Answer & Explanation Answer: C) DHCP

Explanation:

Dynamic Host Configuration Protocol (DHCP) is used to provide IP information to hosts on your network. DHCP can provide a lot of information, but the most common is Ip address, subnet mask, default gateway, and DNS information.

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Filed Under: CCNA - CISCO Certification

2 6971
Q:

If you use either Telnet or FTP, what layer are you using to generate the data?

A) Application B) Presentation
C) Session D) Transport
 
Answer & Explanation Answer: A) Application

Explanation:

Both FTP and Telnet use TCP at the Transport layer; however, they both are Application layer protocols, so the Application layer is the best answer for this question.

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Filed Under: CCNA - CISCO Certification

0 6809
Q:

A benefit of using Service Design tools is?

A) To help ensure that events are detected as quickly as possible B) To help ensure that standards and conventions are followed
C) To help enable different applications to work together D) To help implement architectures that support the business strategy
 
Answer & Explanation Answer: B) To help ensure that standards and conventions are followed

Explanation:
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Filed Under: ITIL Certification

0 6698
Q:

If you want to disable STP on a port connected to a server, which command would you use?

A) disable spanning-tree B) spanning-tree off
C) spanning-tree security D) spanning-tree portfast
 
Answer & Explanation Answer: D) spanning-tree portfast

Explanation:

If you have a server or other devices connected into your switch that you're totally sure won't create a switching loop if STP is disabled, you can use something called portfast on these ports. Using it means the port won't spend the usual 50 seconds to come up while STP is converging.

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Filed Under: CCNA - CISCO Certification

2 6633
Q:

Which functions are included in IT Operations Management?

A) IT Operations Control and Facilities Management B) Network Management and Application Management
C) Facilities Management and Release Management D) Technical Management and Change Management
 
Answer & Explanation Answer: A) IT Operations Control and Facilities Management

Explanation:

IT Operations Control and Facilities Management are included in IT Operations Management. Those operations include ::

1. Technical Management
2. IT Operations Control
3. Application Management
4. Facilities Management
5. Standard Operating Procedures (SOP)
6. IT Operations Management
7. Service Desk
8. Operations Log

and more.

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9 6527