Certification Questions

Q:

Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure B) Service Operations should maintain a balance between an internal IT view and an external business view
C) IT Operations does not take an internal or external view as they execute processes defined by Service Design D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services
 
Answer & Explanation Answer: B) Service Operations should maintain a balance between an internal IT view and an external business view

Explanation:
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Filed Under: ITIL Certification

0 6812
Q:

Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?

A) Capacity Management B) Change Management
C) Configuration Management D) Financial Management for IT services
 
Answer & Explanation Answer: C) Configuration Management

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Filed Under: ITIL Certification

1 6799
Q:

Acknowledgments, sequencing , and flow control are characteristics  of which OSI layer?

A) Layer 2 B) Layer 3
C) Layer 4 D) Lawer 7
 
Answer & Explanation Answer: C) Layer 4

Explanation:

A reliable Transport layer connection uses acknowledgments to make sure all data is transmitted and received reliably. A reliable connection is defined by a virtual circuit that uses acknowledgments, sequencing, and flow control, which are characteristics of the transport layer.

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Filed Under: CCNA - CISCO Certification

0 6649
Q:

At which layer is routing implemented , enabling connections and path selection between two end systems?

Answer

The Network layer provides routing through an internetwork and logical addressing.

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10 6593
Q:

The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?

A) Configuration Management B) Incident Management
C) Problem Management D) Release Management
 
Answer & Explanation Answer: D) Release Management

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Filed Under: ITIL Certification

0 6515
Q:

A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours? 

A) Availability Management B) Change Management
C) Configuration Management D) Service Level Management
 
Answer & Explanation Answer: B) Change Management

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Filed Under: ITIL Certification

5 6475
Q:

How many joining conditions are required to join 4 tables in SQL?

A) 1 B) 2
C) 3 D) 4
 
Answer & Explanation Answer: C) 3

Explanation:

To join 'n' tables 'n-1' conditions should be satisfied.

So to join 4 tables 3 conditions should be satisfied.

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4 6395
Q:

 The main objective of Availability Management is?

A) To monitor and report availability of services and components B) To guarantee availability levels for services and components
C) To ensure that all targets in Service Level Agreements (SLAs) are met D) To ensure that service availability matches or exceeds the agreed needs of the business
 
Answer & Explanation Answer: D) To ensure that service availability matches or exceeds the agreed needs of the business

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Filed Under: ITIL Certification

1 6390