Certification Questions

Q:

The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?

A) Configuration Management B) Incident Management
C) Problem Management D) Release Management
 
Answer & Explanation Answer: D) Release Management

Explanation:
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Filed Under: ITIL Certification

0 8059
Q:

If you use either Telnet or FTP, what layer are you using to generate the data?

A) Application B) Presentation
C) Session D) Transport
 
Answer & Explanation Answer: A) Application

Explanation:

Both FTP and Telnet use TCP at the Transport layer; however, they both are Application layer protocols, so the Application layer is the best answer for this question.

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Filed Under: CCNA - CISCO Certification

1 7984
Q:

If a host on a network has the address 172.16.45.14/30, what is the subnetwork this host belongs to?

A) 172.16.45.0 B) 172.16.45.4
C) 172.16.45.8 D) 172.16.45.12
 
Answer & Explanation Answer: D) 172.16.45.12

Explanation:

A/30, regardless of the class of address, has a 252 in the fourth octet. This means we have a block size of 4 and our subnets are o,4,8,12,16, etc. Address 14 is obviously in the 12 subnet.

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Filed Under: CCNA - CISCO Certification

4 7974
Q:

Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure B) Service Operations should maintain a balance between an internal IT view and an external business view
C) IT Operations does not take an internal or external view as they execute processes defined by Service Design D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services
 
Answer & Explanation Answer: B) Service Operations should maintain a balance between an internal IT view and an external business view

Explanation:
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Filed Under: ITIL Certification

1 7969
Q:

How many joining conditions are required to join 4 tables in SQL?

A) 1 B) 2
C) 3 D) 4
 
Answer & Explanation Answer: C) 3

Explanation:

To join 'n' tables 'n-1' conditions should be satisfied.

So to join 4 tables 3 conditions should be satisfied.

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4 7839
Q:

 The main objective of Availability Management is?

A) To monitor and report availability of services and components B) To guarantee availability levels for services and components
C) To ensure that all targets in Service Level Agreements (SLAs) are met D) To ensure that service availability matches or exceeds the agreed needs of the business
 
Answer & Explanation Answer: D) To ensure that service availability matches or exceeds the agreed needs of the business

Explanation:
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Filed Under: ITIL Certification

1 7712
Q:

A benefit of using Service Design tools is?

A) To help ensure that events are detected as quickly as possible B) To help ensure that standards and conventions are followed
C) To help enable different applications to work together D) To help implement architectures that support the business strategy
 
Answer & Explanation Answer: B) To help ensure that standards and conventions are followed

Explanation:
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Filed Under: ITIL Certification

0 7654
Q:

Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?

A) Capacity Management B) Change Management
C) Configuration Management D) Financial Management for IT services
 
Answer & Explanation Answer: C) Configuration Management

Explanation:
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Filed Under: ITIL Certification

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