Certification Questions

Q:

 What is the role of the Emergency Change Advisory Board (ECAB)?

A) To assist the Change Manager in ensuring that no urgent changes are made during particularly volatile business periods B) To assist the Change Manager in evaluating emergency changes and to decide whether the change should be approved
C) To assist the Change Manager in speeding up the emergency change process so that no unacceptable delays occur. D) To assist the Change Manager in implementing emergency changes
 
Answer & Explanation Answer: B) To assist the Change Manager in evaluating emergency changes and to decide whether the change should be approved

Explanation:
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Filed Under: ITIL Certification

19 48219
Q:

Which of the following is Not a Function?

A) Incident Management B) Technical Management
C) Service Desk D) Application Management
 
Answer & Explanation Answer: A) Incident Management

Explanation:
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7 24929
Q:

Which functions are included in IT Operations Management?

A) IT Operations Control and Facilities Management B) Network Management and Application Management
C) Facilities Management and Release Management D) Technical Management and Change Management
 
Answer & Explanation Answer: A) IT Operations Control and Facilities Management

Explanation:

IT Operations Control and Facilities Management are included in IT Operations Management. Those operations include ::

1. Technical Management
2. IT Operations Control
3. Application Management
4. Facilities Management
5. Standard Operating Procedures (SOP)
6. IT Operations Management
7. Service Desk
8. Operations Log

and more.

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18 23903
Q:

The network address of 172.16.0.0/19 provides how many subnets and hosts?

A) 7 subnets, 2046 hosts each B) 7 subnets, 8190 hosts each
C) 8 subnets, 2046 hosts each D) 8 subnets, 8190 hosts each
 
Answer & Explanation Answer: D) 8 subnets, 8190 hosts each

Explanation:

A CIDR address of/19 is 255.255.224.0. This is a Class B address, so that is only 3 subnet bits, but it provides 13 host bits, or 8 subnets, each with 8,190 hosts.

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Filed Under: CCNA

25 23472
Q:

Which class of IP address provides a maximum of only 254 host addresses per network ID?

A) Class A B) Class B
C) Class C D) Class D
 
Answer & Explanation Answer: C) Class C

Explanation:

Class C network address has only 8 bits for defining hosts : 28-2 = 256 - 2 = 254

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Filed Under: CCNA
Job Role: Analyst , IT Trainer , Project Manager

25 22844
Q:

Governance is concerned with

A) Ensuring that defined strategy is actually followed B) Reducing the total cost of providing services
C) Ensuring that agreed Service Level Requirements are met D) Measuring and improving the efficiency and effectiveness of processes
 
Answer & Explanation Answer: A) Ensuring that defined strategy is actually followed

Explanation:
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Filed Under: ITIL Certification
Exam Prep: Bank Exams

2 21282
Q:

What is the best definition of an Incident Model?

A) A type of Incident involving a standard (or model) type of Configuration Item (CI) B) A set of pre-defined steps to be followed when dealing with a known type of Incident
C) The template used to define the Incident logging form used to report Incidents D) An Incident that is easy to solve
 
Answer & Explanation Answer: B) A set of pre-defined steps to be followed when dealing with a known type of Incident

Explanation:
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Filed Under: ITIL Certification

8 20867
Q:

Which of the following BEST describes a Service Desk?

A) A dedicated number of staff handling Incidents and service requests B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests D) A dedicated number of staff answering questions from users
 
Answer & Explanation Answer: A) A dedicated number of staff handling Incidents and service requests

Explanation:

A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

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14 20521